Health Care Complaints

Legal Helpline: ☎ 1800 529 835

 

Some people choose to make a complaint about a doctor or hospital in addition to or instead of a compensation claim. Whether or not you decide to pursue a compensation claim, you can still make a complaint to an independent government body/commission.

Injured patients usually wish to complain because they want:

  1. To prevent a recurrence;
  2. Make their dissatisfaction known to the hospital or doctor;
  3. Get an explanation as to what went wrong;
  4. Get an apology;
  5. Have disciplinary action taken.

A solicitor can provide legal advice and assistance in preparing your complaint. Feel free to contact our helpline or submit a Contact Form for legal help.

 

Contact details for health care complaints authorities in Australia:

 

AUSTRALIAN CAPITAL TERRITORY (ACT)

The ACT Health Services Commissioner

Telephone / Fax

Telephone: (02) 6205 2222
Fax: (02) 6207 1034
TTY service for hearing impaired: (02) 6207 0525

Postal Address

GPO Box 158
Canberra City ACT 2601

 

NEW SOUTH WALES (NSW)

The Health Care Complaints Commission

Telephone / Fax

Telephone: (02) 9219 7444

Toll Free in NSW: 1800 043 159

TTY service for the hearing impaired: (02) 9219 7555

Fax: (02) 9281 4585

Postal Address

Locked Mail Bag 18

STRAWBERRY HILLS NSW 2012

Office Address

Level 13, 323 Castlereagh Street (corner of Hay St)

Sydney NSW 2000

Website

http://www.hccc.nsw.gov.au

 

 

NORTHERN TERRITORY (NT)

The Health and Community Services Complaints Commission

12th Floor, NT House
22 Mitchell Street
DARWIN, NT 0800

GPO Box 1344
DARWIN, NT 0801

Phone: (08) 8999 1969
Fax: (08) 8999 1828

Toll Free Phone:  1800 806 380

Website http://www.hcscc.nt.gov.au/

 

 

QUEENSLAND (QLD)

Health Quality and Complaints Commission

Telephone / Fax

Telephone: (07) 3120 5999 

QLD Toll Free: 1800 077 308 (outside the Brisbane area) 

TTY service for the hearing impaired: (07) 3120 5997

Fax: (07) 3120 5998

Postal Address

GPO Box 3089
Brisbane, QLD 4001

Office Address

Level 17, 53 Albert Street
Brisbane QLD 4000

Website

http://www.hqcc.qld.gov.au/

 

 

SOUTH AUSTRALIA (SA)

Health and Community Services Complaints Commissioner

Telephone / Fax

Telephone: (08) 8226 8666

Toll Free in SA: 1800 232 007

Fax: (08) 8226 8620

Postal Address

PO Box 199 Rundle Mall Adelaide 5000

Website

http://www.hcscc.sa.gov.au/

 

 

TASMANIA (TAS)

Health Complaints Commissioner

Telephone / Fax

Toll Free: 1800 001 170 

Fax: (03) 6233 8966

Postal Address

GPO Box 960
Hobart  Tas  7000

Office Address

Hobart office:

Ground Floor, 99 Bathurst Street
Hobart  Tas  7000

Launceston office:

111 Cameron St Launceston, Tas 7250

Website

http://www.healthcomplaints.tas.gov.au/

 

 

VICTORIA (VIC)

Office of the Health Services Commissioner

Telephone / Fax

Telephone: (03) 8601 5200

Toll Free: 1800 136 066

TTY service for the hearing impaired: 1300 550 275

Fax: (03) 8601 5219

Postal Address and Office Address

Health Services Commissioner
30th Floor
570 Bourke Street
Melbourne. 3000
Victoria, Australia

Website

http://www.health.vic.gov.au/hsc/

 

 

WESTERN AUSTRALIA (WA)

Office of Health Review

Telephone / Fax

Telephone: (08) 9323 0600

WA Country Toll Free: 1800 813 583

TTY service for the hearing impaired: (08) 9323 0616

Fax: (08) 9221 3675

Postal Address

GPO Box B61
PERTH WA 6838

Website

http://www.healthreview.wa.gov.au/

 

FOR OBLIGATION-FREE LEGAL ADVICE PLEASE COMPLETE THE CONTACT FORM

OR CALL:

LEGAL HELPLINE:

☎ 1800 529 835

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